Frequently Asked Questions (FAQ)

FAQs:

1. What vape brands do you carry? We offer a wide range of vape brands including Akso, ElfBar, Lost Mary, NanoSTIX, Nasty, NCIG, Uwell, VapeTape, VoltBar, Vapengin, WAKA, Voopoo, and VOZOL.

2. What is the price range of your products? Our prices range from LKR 4,000 to LKR 25,000, catering to various budgets and preferences.

3. What is the puff range of the vapes you sell? Our vapes typically offer between 3,000 to 20,000 puffs, depending on the model and usage.

4. Do you offer online ordering? Yes, you can conveniently order vapes and accessories through our online store.

5. Do you deliver, and where do you deliver to? We offer delivery services, especially in Colombo, for your convenience. Please check our delivery terms for more details.

6. What measures do you take to prevent sales to minors? We strictly adhere to age restrictions and do not sell our products to minors. Age verification may be required upon delivery.

7. How can I contact customer support for assistance? For any inquiries or assistance, you can reach our customer support team through contact us.

8. Can I return or exchange a vape product if I’m not satisfied? Please refer to our return and exchange policy for detailed information on returning or exchanging products.

9. Are the vapes you sell authentic and from reputable brands? Yes, we source our products directly from authorized distributors, ensuring authenticity and quality.

10. Do you offer warranty on your vape products? Yes, warranty details vary by brand and product. Please check the product description or contact us for specific warranty information.

11. How can I track my order? Once your order is processed and shipped, you will receive a notification.

12. Are there any special promotions or discounts available? Keep an eye on our website or subscribe to our newsletter for information on special promotions, discounts, and new arrivals.

13. Can I find vape accessories and replacement parts on your website? Yes, we offer a range of accessories and replacement parts to enhance and maintain your vaping experience.

14. How can I learn more about vaping and different vape products? Visit our blog or follow us on social media for articles, guides, and updates on vaping trends and products.

15. What payment methods do you accept? We accept various payment methods, including COD, debit and credit cards.

Feel free to contact us if you have any other questions or concerns not addressed here.